Outstanding Service Earns Award of Excellence – eleven time award winner Messages & more, Inc. wins coveted ATSI Award of Excellence
Messages & more, Inc. has been honored with the exclusive ATSI 2015 Award of Excellence for the 11th consecutive year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message de-livery across North America and the UK. Messages & more was presented with the award at ATSI’s 2015 Annual Convention held at Hilton Torrey Pines, La Jolla, CA.
“This honor speaks to the quality of our team AND the overall consistency of our team – we have achieved this distinction without ever having the exact same team any two years” – Eric Speirs, President/GM
Independent judges are contracted by ATSI to evaluate message services over a six month period. The scoring criteria includes:
- Response Time
- Courteousness of Rep
- Accuracy of Call
- Knowledge of Account
- Overall Impression of Call
“The ATSI Award of Excellence is the most prestigious recognition of exemplary customer service in our industry. Award recipients demonstrated the highest level of service throughout every as-pect of a caller’s experience – exceeding the award’s rigorous criteria and customer service stand-ards. It’s quite an honor,” says ATSI President Jeffrey W. Zindel.
The award started 19 years ago as a means to improve the overall quality of the call centre indus-try by setting expectations and measurements to ensure a successful call handling experience.
Now an eleven-time winner Messages & more earned the Diamond Plus Award for eleven con-secutive years. ATSI extends its congratulations to the staff of Messages & more on their proven quality service to their customers.
The Association of TeleServices International was founded in 1942 as a national Trade Association representing live answering services. ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.
About Messages & More – visit www.messagesandmore.com